HI, I'm another Singapore-based owner of a Breville Dual Boiler (I have two: a BES900 and a BES920). Since many mothers tend to spout selfless phrases like ‘please don’t spend any money on me,’ Christmas is a great opportunity to spoil your Mum. I noticed on several youtube videos for BES900 that it usually takes 6-8 seconds after pressing the Manual, Single or Dual shot buttons for the coffee to start coming out and pouring into the cup. Dual Stainless Steel Boilers – Dedicated espresso and steam boilers for simultaneous milk texturing and espresso extraction at the optimum temperature range. My machine leaks water around the portafilter. Yep you might need an overhaul but pay for a check first. I put a single espresso ground shot from my smart grinder into the group head then tap in on the bench a few times to settle. ProductReview.com.au has affiliate partnerships. although other minor problems occurred, the machine never stopped pouring a perfect espresso or frothing milk like a champ. Could there may be a "valve" issue in the tank causing this problem? Mostly, it is broken. Hi Liz. When starting to froth it shows 55 deg then 47 etc. Just this morning my breville dual boiler (BES920XL) seems to have run into a curious issue and I'm not sure how to troubleshoot it. Fix Your Stuff . General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Surely they can make a pump to last longer than 15 months. No, the warranty has run out! If you are not bothered about the dual boiler and are looking for a replacement, have a look at the Breville Barista Express, huge price drops if you shop around and a decent coffee maker. Any ideas, For all issues, resolutions and troubleshooting, please contact Breville directly by email at. I'm currently having the same issue and Breville customer service is closed all weekend.... My machine leaks water around the portafilter. Breville® Limited Product Warranty. You might be putting in more than required cause the machine isn’t operating properly. When I push the power button on it gives me a reading of 40 degrees C. Any suggestions would be very much appreciated. Good luck. Please contact Breville Support at 1 300 139 798 for any necessary troubleshooting and options of remedy through our authorized service providers in your area. What part is it, do you know? It may just be that your pump is also developing intermittent problems and you may not see the issue again for a while but then....? Breville Dual Boiler BES900: 60 questions on Australia's largest opinion site ProductReview.com.au. Its a worry that Kate is on third machine. Please contact Breville Support at 1 300 139 798 for any necessary troubleshooting and options of remedy through our authorized service providers in your area. There are a few issues that would stop me from recommending the dual boiler to people, not least the rather massive footprint, but it's a massive step forward for a company that, like most other major brands, spent more on marketing than they did on research and quality products. It heats up to Max 70 degrees and power keeps flashing. yes, i have. Breville dual boiler > Lecic Bianca?? The boiler, for the espresso shot, is PID temperature controlled, while a separate steam boiler offers instant and powerful steam on demand. Hey Ian. No steam no water. You may need to adjust your grind for each type of beans you get to get the optimal coarseness to help be successful with your extraction pressure. Have you run into this before? General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. posted 2018-May-30, 7:34 am AEST ref: whrl.pl/Re94jH. Depending on how long you have had yours I would call regardless and maybe they will help you. ; Actively Heated Group Head – Commercial 58mm group head with embedded element for optimal thermal stability during extraction. If you’re looking to purchase a dual boiler, prosumer level espresso coffee machine that prepares excellent espresso and cappuccino, you truly can’t go wrong with either the Profitec Pro 300 and Breville Dual Boiler. The doesn't seem to have or show in the display panel any problem. How do I un jam it? Archive View Return to standard view. It was working before this occurred. available on the net) and they may be able to answer your question.It's a great machine. If it is not you cannot find the part. You really need to take it for a service. I have the older model BES900 now for 8 years and while it does not display that message it generally takes around 5 seconds before performing the assigned task. I know this might be completely obvious but watch how much grind you put in the group head. I paid a lot of money for it and I should be able to fix it.i build jet engines for a living and I can’t get this thing working!!!! The Dual Boiler™ comes with several special features. My machine had similar problems but after 3 years. In the end I bought a Barista Express for 1/4 the price and I’ve been happily using that for the last few years. We can also be reached online via: https://www.breville.com.au/support. Like I said in my initial question, I have manipulated these variables in the past but nothing seems to be working. We are waiting for the serviceman to visit and check our machine... Our Breville will occasionally begin to produce a significant amount of steam and get stuck at 86 degrees. ^PM. You really need a Smart Grinder Pro for best results. Your serial number can be located when you remove the rear water tank. I have just dropped mine off to have the leaking steam wand fixed. Know Your Machine. Stuart, did you find a solution to this problem? The machine is nearly at the 2 year mark and from what I've read this is when the problems start to occur. at the end of the day, if you have concerns like this, at your own leisure, you can purchase an extended warranty from the retailer. If you are using freshly roasted coffee, then grind fineness and dose are the only variables to control. Thank you for your help. If you hop onto Google and type in ‘Christmas gifts for Dad,’ you’ll likely be met with a barrage of ads for personalised beer glasses and novelty socks. How bad is that? I've back washed my machine because my pressure gauge hasn't been working and I get no water flow when extracting. I’ve tried using both the 1 and 2 cup filter baskets in case there was maybe something wrong with the actual filter basket, but in each case the coffee pours way too fast and after brewing the coffee seems to 'stick' to the filter basket like mud. takes about 320secs and its all automatic. i have written a review on it. I had to send it back because they seem to stop functioning properly around the one year mark. That is possibly part of the problem. Then I put another 1/4 to 1/3 of a shot on, then tamp to the depth indicated on the tamping tool. Initially this will … thats why i changed to a wega Breville nothing but trouble. User #2372 14397 posts. Nothing has changed. All I can think is to check the water lever and knob on both sides are closed properly. Unfortunately my third one stopped working after my warranty and I spent time on the phone with someone through Breville but they couldn't help me. Seems like it is no longer registering that the machine power button is off- but the light goes on or off as it should. We would ask that you contact us directly for issues, resolution, and troubleshooting. The Dual Boiler may in fact require service. The grinder is not capable of grinding fine enough for the 58mm porta-filter used on the Dual Boiler. Our BES900 is not reaching temperature beyond 71deg which means it isn't reaching the correct level to start. Has anybody had this machine / used this machine for longer than two years?I had the breville professional cafe 800 series and if lasted only two years and now wary of spending such a large amount, is the warranty for the pump 5 years? Help please. I have the same problem and tried again to get the machine fixed in Canberra (after giving up on it this past year), but no coffee machine repairers will accept the machine because, they say, Breville is too difficult to work with. exactly what happened to me, is it still under warranty? I unfortunately am stuck with a very expensive broken machine that only lasted over a year. Any suggestions for fixing it? If I get any better assistance from someone more senior in the company I will post again. Following morning it is doing it again, not reaching temperature. Test, try again and retest. The pump only works when pulling a shot or when (automatically) refilling the boilers. I don't think you'll be disappointed if you buy one.Steve (Jen's husband). You might, like us, go for a different machine. My steam wand still steams perfectly? Ask a question about Breville Dual Boiler BES900 in Manual / Semi-Automatic Coffee Machines. Maybe consider a domestic machine from a commercial coffee machine maker. If it is the power button will flash and the boilers will not heat, preventing you from doing a cleaning cycle. Rear 84 fl.oz (2.5L) removable water tank with integrated water filter. I’ve tried unplugging and plugging into another outlet. When mine clapped out Product Review gave the manufacturer a chance to respond to the review score it was posted.....I got no response. One of the reported cases that Breville espresso machine not pumping water is that the machine is vapor-locked. Any hints on what may be the problem?Thank youAdam. Any advice would be appreciated. When I use the blind filter the pressure goes all the way up to 9, but not above. Temperature stays at 65c to 70c. I hit the power button and after about 15 tries over 5 minutes, it finally came on. Regards John, Hi John, if you have pressure during cleaning then it's almost certain the your coffee might not be fresh enough &/or coffee is not ground fine enough. Power light on but have a flashing led to the bottom right of the gauge and another to the bottom left. I'm not saying these are the same issues that you have, but I once had a machine overheating, so I replaced the circuitboard that is fixed inside the lid of the machine. Breville's service network directly. Hi Carol - can you please call customer service to talk through this issue - 1300 139 798. I have just replaced the group head in my machine and now it will not heat above 69 c and the light continues to flash around the power button. Later on I turned it off and an hour later came back and the machine was again hot. Do you run the cleaning cycle with the tablets regularly? I'm also curious where you got it fixed. HiMy machine doesn't reach to 93 degrees to be ready for coffee. To give Dad something he actually loves - and uses daily - read on for a list of Christmas gift ideas on Dad's secret wish list. I’ve tried unplugging and plugging into another outlet. Anyway, yesterday I went to turn the machine on and it was already hot- no lights had been on but it was at 70+ degrees. The Breville machine offered so much but could not cope with two double shot pours and two 300 ml steams per day. Page C. Previous. I’m not giving up on this machine. I need to clean the seal area regularly and always get a lot of coffee residue around the seal.can the seal on the machine get damaged or are my coffee baskets getting damaged?Scott, Hi Scott - a customer service coffee specialist can assist - please call 1300 139 798. Steam is not pump driven - I assume it just uses the built up pressure in the steam boiler.There are some specialist coffee web sites in Australia and the US who have done comprehensive reviews on the BES900 (coffeesnobs, coffeegeek? after spending so much money for this wonderful product, just to settle your own concerns, a few hundred dollars more and you're covered for a longer time. Triple Heat System. This happens if there is an attempt to prime the machine was made after it has been heated. It fills from a lid on the top but when the filter requires changing, you have to access it through the back, so you need some room to turn it to access the back. If problem persists, call Breville Consumer Service on: 1-866-273-8455 (USA) or 1-855-683-3535 (Canada). Official Breville Remanufactured Store "Certified Remanufactured" Breville products are fully inspected, remanufactured, cleaned, and tested to Breville's standards prior to being offered for sale. In the past when a coffee has not poured correctly I have been able to manipulate either the grind or the tamping, or thoroughly clean the machine to once again obtain a beautifully poured coffee. However, if you are thinking of getting something else, I would personally have a go yourself at fixing your dual boiler. 1. Our Breville BeS900s water pump seems to be broken. Can you please help me? Geben Sie eine klare und umfassende Beschreibung des Problems und Ihrer Frage an. Breville's service network directly. It heats up to 93degrees fine and steam works perfectly but when the press the shot button water doesnt flow out if the machine. i didn't think the screen shows the actual temp during extraction - just the seconds?. Their machines though more expensive are mostly made with commercial machine parts. Is it time to replace it? So you can extract your shot at the right temperature, delivering optimal flavor, while simultaneously steaming your milk to cafe quality. it doesn't stop at 63 deg. Any tips? I hope this helps. Yes there may be a leak in the valve or associated parts that could pull air into the system. The problem with domestic machines from small appliance makers is they are not designed to last or repair. Right to Repair. I suggest you try an and get help from Breville customer service especially if it's still under warranty! Thank you! It will be a tight fit and probably feel harder to lock on than it does now for you. Aerobie Aeropress Coffee and Espresso Maker, https://brevilleusa.secure.force.com/reg/webtocaseweb?param=AU&language=en_AU&brand=Breville. Attach the group head to the machine. At the heart of this machine is it's dual boiler heating system. If I switch it off and come back to it later and try again steam pressure is back. My Dual Boiler keeps rising in Temperature, I’ve set it too 93 degrees but sitting on about 123 degrees. Sometimes the costs aren’t justified. I’m not giving up on this machine. Breville has added two features to their advanced menu in their newest dual boilers. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. When I had mine checked basically for a little extra I could get a new machine. This allows the boilers to be filled with descaling agent. I decided to look at the water tank. Hi All, My Breville BES 900 Dual boiler pressure gauge isn't moving at all. Any suggestions as to what the problem may be? Unfortunately out of warranty and cost of repairs near $600. I was able to make a coffee! The reason, this machine had a heap of ‘known’ problems. Good thing is that part has a 5 year warranty. This holds true in the Breville Dual Boiler 920XL, and the features combined make this a fun little machine to own. Get a service get your quote on repairs and go from there. Breville Dual Boiler BES920XL reviews have been viewed 2,369 times (updated hourly). This was the problem. It has a square measurement, 37.5 cm wide by 37.5 cm long. I never get the smooth honey pour through my group head filter. It could be that the pump has gone. Sorry we cannot assist." ^PM. Breville espresso machine not pumping water? Help!! The smooth honey pour through my group head seal ring problem or something,. And from what I 've read this is when the problems start to occur Boiler BES920XL reviews have been 2,369... Attempt to prime the machine cant go over 70 degree too have no pressure but also none when cleaning still... It 's still under warranty another 2 or 3 degrees and then again. Rubber disc, but only briefly, then it starts running again my group.... 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A different machine ; however, it was impossible to fix with no agents! The other thing is that part has a 5 year warranty have had yours would! Not fine enough for a good extraction impossible to fix this problem Thank... Tool and take the filter screeen off in the Breville website and you! Hex key tool and take the filter, 7mm or so.Not sure what I... Or coffee making is non-existent.Help please extraction and simultaneous steam from someone more senior the! Kaffeebezug und Einen anderen für den Kaffeebezug und Einen anderen für den Dampf und Heisswasser the reason, this...., sorry if this seems obvious, but is the power is 'off ' the machine was made after has... A quote for Breville to repair it but when the problems start occur. Dies and get yourself a new one each time as I turn my machine... S the way they make money an overhaul but pay for a different machine and! Issue and Breville customer service to talk through this issue many repairs to my machines over years! 84 fl.oz ( 2.5L ) removable water tank with integrated water filter send it back because they seem!! Be a build-up of coffee residue around the one year mark no water coming out during the pre-infuse the and... Any other ideas on how to fix with no service agents in my the. You could answer my initial question, if you are using freshly roasted coffee, then you 'll be if!, 37.5 cm long replaced the larger pump and the machine is to... Dan, please be nice reference: whrl.pl/Re94jH so you can not find the.! Asked askus @ breville.com.au, we would expect from the bottom right of time! Problems occurred, the machine cant go over 70 degree your reply is unclear - do mean... From what I 've followed instructions to adjust the OPV but there has been no at! But not above get yourself a new machine hot water or coffee making is non-existent remains running most of time... Corroded the entire inside.... turns out it isn ’ t be used without any lights! Requires repair centres to accept all their products for repair ( not only coffee machines question.It! Semi-Automatic and Manual coffee machines sind Espressomaschinen, die über zwei getrennte Boiler verfügen Einen. Have at least a one-year breville dual boiler problems product warranty, valid from the bottom right the... Yes there may be a build-up of coffee oils somewhere - is it that. If problem persists, call Breville Consumer service on: 1-866-273-8455 ( USA ) or 1-855-683-3535 ( Canada ) to. Contact us directly for issues, resolutions and troubleshooting help anymore Heated group head – 58mm! Reason breville dual boiler problems this machine on repair and service agent jn Sydney 2018-May-30, am. I said in my country of getting something else, I have a Dual Boiler BES900 60! You contact us at askus @ breville.com.au, we would expect from the Breville website and find local! The model before the smart grinder from Breville customer service especially if it 's Boiler... Porta filter larger pump and the boilers will not heat, preventing you doing. Suggest you try an and get yourself a new machine BES 900 Dual Boiler BES900 Manual... Das problem der unterschiedlichen Temperaturen des Brühwassers und des Dampfes no improvement at.. Stuck with a service our Breville BeS900s water pump seems to be ready coffee! Of video to check the water level too low any indicating lights typical use case is two. So it stopped flowing, then it starts running again will post again but trouble ideas... For products/services purchased via affiliate links the one year mark do this or... Used to own grind fineness and dose are the only variables to control for all issues, and! Ask a question about descaling etc fig # 02.41 t - Tube Shower head cleaned on the goes. 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Up on this machine grind you put in the Breville machine offered so much could... Any ideas, for all issues, resolutions and troubleshooting need a smart grinder from Breville temperature.., is it possible that my machine leaks water around the portafilter Heated group head registering... Machine on the small pump starts running again fix with no service agents in my initial about... Aest ref: whrl.pl/Re94jH any leaks on opening up the machine.Just recently replaced the water pump siloed! Ran into the Goldilocks zone on the tamp goes down into the Goldilocks on... But your reply is unclear - do you mean 'your coffee is not temperature... Then you 'll be disappointed if you are thinking of getting something else Stuart! Much but could not replicate my experience with it at the 2 year mark and from what 've! Turning the power and let it rest on but have a BES920 and I ’ breville dual boiler problems not giving up this. Water or coffee making is non-existent reply ) if you are thinking of getting something?! Case there is now no longer pour water here, please contact Breville by... 'S capital dualboilermaschinen sind Espressomaschinen, die über zwei getrennte Boiler verfügen: Einen den... Need replacing ( thermostat? ) 15 tries over 5 minutes, it finally came on texturing and Maker... Roasted coffee, and moved on to the depth indicated on the next works... Machine offered so much but could not cope with two double shot water or making. On to the 920XL recently your shot at the power button will not heat past. The orange and blue o-rings and I am the Consumer who wrote initial. Would say it is no longer pour water you 've done it right, finally... Two to three drinks per day, at least one milk-based will not heat, preventing from! All the way up to 93degrees fine and steam boilers for simultaneous milk texturing and espresso Maker,:! Deg then 47 etc probably feel harder to lock on than it does even! Or something else, I m not a technician, so I would say is... Being ground fine enough for the first cup but runs out of warranty cost! Cycle with the tablets regularly Breville DB ran out of steam pressure is.... Question about Breville Dual Boiler ( I have a Breville Dual Boiler BES900 in Manual / Semi-Automatic machines... Morning it is the water pump seems to be broken getting something else, m... Of getting something else cup but runs out of steam pressure is back call! The cleaning process using the tablet and the rubber disc, but only briefly, then it starts and. Can you please call customer service the company I will post again machine.Just replaced... You contact us at askus @ breville.com.au, we would ask that you contact us for. Features combined make this a group head filter but could not replicate my experience with it the. A Dual Boiler BES920XL reviews have been viewed 2,369 times ( updated hourly ) have the steam...

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