A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. Have applicants been in a work situation juggling both front-of-house and backroom activities? The importance of a receptionist is expansive considering the benefits the company and the public derive from the services of a good receptionist: 1. Usually a new hire will receive office-specific, short term on-the-job training. I remember prior to the recession when receptionists were like gold dust. Most of the time, however, other staff members will be responsible for other tasks that matter for the guest. The receptionist and the response country give a visitant his or her first feeling of a house and sets the tone for his or her visit. Receptionist are important, but they do not make good breakfast, clean a room properly, or offer special services (unless they are obliged to do so in a job contract, which happens in some small hotels). Employing a medical receptionist is arguably the most important hiring decision you will make – just as important as recruiting the right doctors. Her appearance, manners, knowledge and helpfulness reflect on the entire company. The key asset a receptionist must hold is the ability to speak well and convey information clearly. The appearance, friendliness, knowledge and helpfulness of your receptionist will all be observed and will be key ingredients in formulating an impression of your company. Your receptionist should have a professional appearance that makes him or her seem approachable and friendly. Receptionists also direct visitors in an office to the right area, such as to an employee's work space. People buy the way they sell. The role of the receptionist is vital for the smooth running of any office. She must strive to … When prospective clients visit your office, your receptionist is the initial touch point and they create the initial impression that the client has of your business. They are great at making people feel at ease when entering the business and always finds out all the information possible! While the role of the receptionist is evolving, the 5 key skills every receptionist should master include being technology-proficient, possessing emotional intelligence, having great communication, organizing time well, and adopting an independent approach to work. Any client that enters the office, their initial judgments of the business are based on their experience with this individual. A receptionist is a very important part of any company. One of the key skills you must acquire to be a receptionist are organisational skills. 6 Lapp's Quay, Cork+ 353 21 2300 301cork@lacreme.ie, 4th Floor, Wallace House,Maritana Gate,Canada Street,Waterford+353 51 309651, About La CrèmeYour Career AllyA Career in La CrèmeMedia CentreContract WorkContact UsSitemap, Privacy Policy | Cookies Policy -La Crème © 2020, first impressions last and this is very much the case when you step into an office. A great receptionist is able to think fast, solve complications, and ensure that clients and customers feel that they’re in good hands. Their interpersonal skills, telephone etiquette and communication skills are extremely important in greeting clients, … By definition, a receptionist is the first person to be seen by a visitor to any business. Which is why her title is First Impressions Officer. That’s why many businesses hire a virtual receptionist. They may be able to answer their questions, or they can direct them to the right place. Should be orderly: Orderliness is very important. I hereby request permission to issue a questionnaire and observe your receptionist at work. But hiring a receptionist can be expensive and time-consuming. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. A receptionist should know how to efficiently use common office equipment. One important duty of the receptionist is to keep office records safe, by storing them in the computer or other storage devices. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. A good first impression counts, and as the initial point of human contact for any business, a receptionist needs to create a welcoming yet professional image. As a result, it's important to identify the qualities you're looking for in a receptionist before you start your search for the perfect person to be what could be your company's initial point of contact. A strong receptionist improves your internal and external communication, impresses your customers, and directly contributes to your business growth. I look forward to your favorable response. You can contact me at (876)-275-7158. 5 pages, 2490 words. I’ve only covered a couple key ways receptionists contribute. People love the personal touch because it makes them feel important, and a computer cannot simply address every situation or need. Greeting guests and customers and answering phones are core responsibilities. A great receptionist will be an active listener and will always come off as a professional. So, when you are interviewing your receptionist candidates, gently find out what’s important to them in life. So how do you make sure you’ve got the right team in place at your front desk? Overall, when hiring the next receptionist, make sure to take into consideration the impact a receptionist has on the business. In place of a receptionist is a buzzer or a telephone with instructions of what extension to ring. The Importance Of The Receptionist In An Organization Essay Sample. Much will be learned as they go along. Time management is one of their strong points and will help you out immensely when needed! In these roles, the receptionist must establish and maintain rapport. In place of a receptionist is a buzzer or a telephone with instructions of what extension to ring. Because, whatever you call it, ‘‘First and Last Impression Creator’’ is among the most important positions in your enterprise. In other words, the receptionist is often the first point of contact any incoming customer or caller has with that company. This would include addressing a scope of individuals, for example, customers, associates, partners and the general population. It is therefore important to start your receptionist resume with a captivating career objective statement, which is able to grab the recruiter’s attention and interested and cause them to want to learn more about you in other parts of the resume. A great receptionist is able to think fast, find solutions to problems, and ensure that clients and customers feel that they’re in good hands. After all, a warm greeting by a receptionist can speak volumes about how the company will treat its customers. The appearance, friendliness, knowledge and helpfulness of your receptionist will all be observed and will be key ingredients in formulating an … It is vital that you have a dedicated receptionist who is warm and knowledgeable and who can field and route calls efficiently. You can rely on them for their flexibility, and the ability to adapt quickly to new situations. A receptionist is probably going to do the accompanying assignments:-Get phone calls. As your receptionist is generally the first face that patients see when they walk into your office and is the first point of contact when patients call, it is of the utmost importance that they make a great first impression. A good receptionist must understand this role and feel comfortable with the responsibility. The same goes for that initial contact over the phone – the way in which a call is answered and dealt with again creates an impression as to whether this is a company that you would like to do business with. You’ll never have to be caught in the middle of a vital meeting with a dodgy WiFi signal again! 5) First Impressions. A receptionists first impressions reflects on the entire company, Not only do they manage reception and meet & greet clients, they also always seem to have the solution for any problem that pops up!? Receptionists always perform their jobs at the reception (lobby, front office, waiting area, etc) of a business or organization. They should be organized, speak and write clearly, manage time efficiently, be courteous, and have integrity. Having a receptionist was viewed as being a luxury to the company, they were non-profit making and dispensable. The receptionist is the face of the company and also a unifying link in the company. And as we’ve said before, great customer service is key to making more sales, getting more referrals, and a whole host of other important things. Keep reading to discover the top 10 benefits of a virtual receptionist. While many people view the role of the receptionist as not so important, this couldn’t be less true! Receptionists need to maintain confidentiality as they may work with sensitive information that relates to the company or personal client details. This is why receptionist are equipped to behave in ways to sustain the interest of clients. I also remember a time when receptionists were viewed in a different light. Soft skills are very important in a receptionist. It’s beginning to look a lot like Christmas!!! A receptionist eliminates phone interruptions, prioritizes each call and is able to present you with an organized overview of every interaction they have. This is very important, because with a good listening skill, the receptionist can be able to give adequate answers to questions asked by visitors or help them achieve their aim of visiting the office. It’s important to know these qualities because your receptionist plays a significant role in your company. If you are looking for how you can make a powerful resume objective for a receptionist job, this post will be of immense help to you. When prospective clients visit your office, your receptionist is the initial touch point and they create the initial impression that the client has of your business. The receptionist role has changed a lot in the hundreds of years that people have filled it, but the role remains an important one in any organization. The intent of this research is to acquire a better apprehension of the importance of the receptionist to the house. A receptionist is one of the important person in any organization. They can always handle tricky phone calls and make sure that everyone’s schedules are on track, keeping on top of everything that makes the business run smoothly. Yours faithfully. As mentioned above, a receptionist would manage your schedule, they are great at organising duties that employees might not have time for! Remember that your clients experience starts with the person who answers the phone and greets people at reception – which is why the role of the receptionist is so important. Therefore, good organizational skills are among the receptionist qualities that are of paramount importance. I am investigating the topic “An Investigation into the importance of the Receptionist”. If you have a requirement to fill that all important receptionist role or you need any information on office support staff, give La Crème a call and one of our dedicated consultants will be able to help you, or alternatively visit our Book a Temp page. They are also great listeners and will help with whatever is asked of them! Receptionists are a powerful customer engagement and efficiency resource. We all know the saying that first impressions last and this is very much the case when you step into an office. Your company receptionist is usually the first person customers interact with, which makes them hugely important. In most cases, the receptionist is the first person that the customers see when they come into an office and also the first person that a caller would speak with if contacting the company by phone. First impressions are powerful drivers in business, and when clients or members of the public visit a company in person the receptionist tends to be the first employee they meet. A receptionist handles each customer differently based on their needs. A receptionist can literally do anything…..anything. You can rely on them for their flexibility, and the ability to adapt quickly to new situations. A great receptionist takes on the role of everything; administrative duties, making travel arrangements, booking conference rooms, and are even able to handle those tricky phone calls (the ones we always dread!) That makes her very important. Their emotionally challenging work ranged from confirming a prescription with an angry patient, to congratulating a new mother, to consoling a man whose wife had just died, to helping a mentally ill … So, what qualities make a good receptionist? All of the other aspects of the offering pale in importance. The other admins in the office, who also share customer interaction responsibilities, are equally important brand ambassadors. Receiving Callers: The main duty of a receptionist is to receive people that come into the organization. They are an important part of any administration; their regular job role includes attending the call and forwarding it to the relevant person in the office. One of the biggest drawbacks you may have for bringing on a receptionist on your team is the cost. In essence, the post of a receptionist is not a dead position. They set the tone for your customer service, and provide the first impression for your business. So my receptionist, as the person who perhaps has the most contact with the most people, is arguably the most important brand ambassador I have. Here are a few reasons why YOU could be the most important person in the office; Receptionists are basically a brand ambassador for the company, they are often the first person and sometimes the only person that people have contact with when coming in to the office for a meeting or just calling up for information. They are the first point of contact for public or any relevant person for the office. Here are 5 important skills every receptionist should master when working in a modern office, facility or organisation. The front desk and the entire reception area should always be kept … The primary role of a receptionist is to perform administrative and coordination tasks at the front desk of an office or work department. Answering the phone yourself when people call your business number can be a bit off putting and may … Whitney Wright . They're a company's first line of defense. The receptionist knows everyone in the office (unlike most employees) and gets involved in all departments, helping out where necessary. There is nothing more off-putting than arriving into an office with a reception desk in place but not a receptionist. 1. They’ll know how to answer those tricky calls, help you keep on top of your contacts, and make sure your schedule is in check. Call … They always know whats going on, which is especially good when new employees or clients enter the business, as they can answer any questions. If in a medical industry, they will learn about privacy … In my inbox every morning would be dozens of CVs from highly experienced and skilled receptionists from corporate multinationals and SMEs, whose jobs were the first to be made redundant. A receptionist should be orderly and be able to keep his or her work area clean all the time. A receptionist is the first individual a visitant comes in contact with when they enter the house. Aside from managing schedules, a receptionist may have to set appointments and keep track of messages, mail and emails on behalf of several other people. They can get you a phone number with the click of a button and put you in contact with someone in seconds, they certainly have their heads screwed on! Do you want to know why? Receptionist positions require high levels of reliability. Relevant experience is the most important thing to look for. A receptionist can literally do anything…..anything. Receptionists have a vital role to play in the office and it is important … “Imagine that you are a price buyer and price is the top criteria in making your buying decision. They always make sure everyone’s schedules are on track and makes sure the business is running smoothly. The receptionist inspires and sustains confidence in visitors. That’s what we’ll talk about today. Top candidates don't stay in the job market for long, which makes filling the job of a receptionist tough. Strong level of short term requirements in office support... Getting the most from your Temporary Employees. Connaught House, 1 Burlington Rd, Dublin 4+ 353 1 4321 500dublin@lacreme.ie, Henry Street, Limerick+ 353 61 430 939limerick@lacreme.ie, 4th Floor, No. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office … In a recent piece from the New York Times, Pauline Chen notes a study of the responsibilities of the medical receptionist, and finds they impact patient care more than one would think:. You’ll Save Money. 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