Complimentary Ratio: Ratio of rooms provided at no cost to number of occupied rooms. Hospitality is also closely related to customer service because providing excellent customer service is something that is expected from ever person who works in the hospitality industry. Intranet: A private computer network using Internet to securely share part of an organization’s information within itself. Glossary of business terminology. What does MICE stand for in Hospitality? 2 : the activity or business of providing services to guests in hotels, restaurants, bars, etc. Culinary arts: Chapter 2: Keeping food safe. Last Room Availability (LRA): A combination of negotiated and group rates that allow agents to book a hotel’s last available room at a contracted rate. smcourtn. core list: list of items always in stock. Main course is presented on a tray to the host at the table. Advance Order: Order placed prior the move-in date for an exhibition. Workspace provides commercial property to let throughout London including offices, studios, light industrial and workshop space. See more. Market Segments: An identified group in an overall market to which a specific service appeals. 1709, [Jonathan Swift], “The Metamorphosis of Baucis and Philemon, Burlesqu’d; from the 8th Book of Ovid”, in Baucis and Philemon; a Poem. Agenda: The items or unfoldings that comprise the “to-do list” or schedule of an event. Main definition. ADR, or Average Daily Rate Is the mean rate charged by the hotel on any given day for any given segment. Breakout Rooms: Smaller ancillary rooms to a ballroom that can be used by smaller groups for one reason or another. Source of Business: A breakdown structure a hotel uses to track how business brought in and which channel it came from. Distressed Inventory: Last-minute discounted hotel rooms to ensure a property reaches full capacity. Professionals in the hospitality industry say these are the hotel acronyms and abbreviations you need to know. Term & Meaning; 1: Account receivables. Convention Services Manager (CSM): Individual at hotel who oversees event operations. Hospitality MICE abbreviation meaning defined here. Banquet Setup: Seating arrangement created by the grouping of banquet rounds to help facilitate food service. Refreshment Break: Period between sessions of an event that is accompanied by snacks and beverages. RevPar: Revenue per available room calculated on the number of rooms available to sell in a hotel. Hospitality. Attrition Fees: Fees associated with unused rooms in a room block. Talking in terms of RRM helps level the playing field when discussing different types of hotels. Over 6,500 entriesProvides over 6,500 definitions of travel and tourism terminology, including the operating language of the travel industry, acronyms of organizations, associations, and trade bodies, IT terms, and brand names. Inbound Tourism: The traffic of international tourists spending foreign money contributing to the export economy. Competitive Set: A group of hotels by which a property can compare itself to a competitor’s performance as a whole. Repeat Booking: When repeat business is booked on behalf of the same client. Second Tier City: More appropriately referred to as a midsize city. Information and translations of hospitality in the most comprehensive dictionary definitions resource on the web. Social Event: An event with the primary purpose of networking or celebrating a life event such as a wedding. Share: Facebook Twitter Pinterest Email LinkedIn. Hospitality is the quality or disposition of receiving and treating guests or strangers in a warm, friendly, generous way. Corporate Rate: A special reduced rate for guests staying on business under negotiated terms. Turn: The process of completely changing a meeting room set-up from one event to the next. In order to successfully conduct business with others outside of your realm of the industry, a mutual understanding of vocabulary is essential–whether you’re an expert event planner or a hotel sales manager, and every role in between. Start studying Hospitality Terms Chapter 1. Property Management System (PMS): A software hotels use to manage all operations. Hospitality & Tourism Learning Objectives 1) Understand what tourism is: definition, components, and importance. Early Arrival: An agreement with a hotel that allows confirmed guests to check-in before the standard time. New to the hospitality industry? ties 1. Booking Pace: Average speed of individual bookings between group booking date and arrival date. Transient Business: Segment of business comprised of individual bookings as opposed to bookings from a group. Hospitality is friendly, welcoming behaviour towards guests or people you have just met. An executive chef is a managerial role that involves a lot of work behind the scenes in the hospitality industry. RevPAS = Total space rental revenue / total square feet of event space. HOSPITALITY Meaning: "act of being hospitable," from Old French ospitalité "hospitality; hospital," from Latin hospitalitem… See definitions of hospitality. Quin: Refers to hotel rooms that can accommodate five people. Day Guests: Guests who arrive and depart the same day. So, start impressing your customers and outpace your competitors. Term. Commission: Payment made to a party for bringing business to a hotel. What sets a property apart from others is that positive feedback and nothing is worth more to your business. Hospitality Industry Another term for the travel industry. As companies increasingly invest in business travel, they must equally invest in a managed travel program that balances employee needs with corporate … Average Published Rate (APR): A rate taken by averaging all types of hotel rooms … Destination Management Company (DMC): Organization that aids planners via their extensive knowledge and connections pertaining to a specific locale. Scout Lead: A research tool to scope out potential sale lead. Are you in need of improving your hotel knowledge? Front Office Management - Terminology. Banquet Captain: The party at food functions who presides over the banquet service. cepts, procedures, and terminology. Receptive Operator: Specialists who handle arrangements for incoming visitors, such as airport transfers, restaurants, and accommodations. Collaborative event sales software that increases qualified leads and drives direct revenue. Boardroom Setup: Room set that seats executives along a long table with the chief executive at the head. The act or service of welcoming, receiving, hosting, or entertaining guests.quotations ▼ 1.1. Refer to this hotel terms dictionary to make sure your “lingo” means the same while talking with business partners. Refer to our Privacy Policy or contact us at privacy@cvent.com for more details. Every visitor to Georgia is overwhelmed by the kindness, charm and hospitality of the people. Icon Hotel Speak translates the language of hotels - our A-Z of hotel industry jargon should help interpret the language & terminology used in hospitality. Als Catering und Hospitality Services wird die angewandte Wissenschaft von professionalisierten, personenbezogenen Dienstleistungen zur Versorgung von Menschen außerhalb ihres privaten Haushalts bezeichnet. Not every room status will occur for each and every guest during their stay at the hotel . Extranet: Back-end of a hotel sales website allowing hotels to log in and enter all their rates, availability, and restrictions. the big dog). The hospitality industry is the broader industry that includes the hotel industry. CHAPTER 1 HospitalityIndustry Accounting OVERVIEW Hospitality is one of the world’s most exciting and rewarding industries. Pipe & Drape: Tubing and drapery that separates individual booths or stations. Hospital and hospitality are totally different from each other. Used as a KPI to monitor operating costs. Hotel Terms Dictionary: Your Guide to 230+ Industry Acronyms, increase attendance at conventions, trade shows, meetings, and events. Submitted by professionals in the hotel and planner side of hospitality, these were the most common hotel acronyms and abbreviations that professionals need to know. Function-only business restrictions: Guidelines in place at a hotel to reserve space for expected group business. Our hospitlaity dictionary explains the meaning of 500+ words, terms, abbreviations and acronyms. Wholesaler: A third-party organization that sells hotel rooms such as sites, distribution channels, extranets, or merchants. Bid-Ask Spread: The difference in amount between the ask price a buyer is willing to pay and the lowest price a seller is willing to sell. Start studying Hospitality Management Terminology. Booking Patterns: Patterns of confirmed sales in a hotel. Repeat Business: Returning business generating increase in profits. quizlette7162208. Hot Buttons: An issue that evokes emotional reactions, issues, and legal principles in hotel contracts that causes friction between planners and suppliers. F&B: Industry acronym for food & beverage. The Wikipedia page defines one, but alludes to the other. Sales Yield: The income or profit arising from sales. Incentive Travel: A prized or rewarded trip to stimulate the productivity of employees. Campfire Session: Interactive breakout session in small informal groups focused on specific subject matter. Room Nights: Rooms blocked or occupied multiplied by the number of nights the rooms are reserved. Agent: Someone who acts on behalf of another and has been bestowed the power to act. Are you a new member in the hospitality industry? To make your job as a meeting planner easier, here are some terms you should know: A la Carte – each menu item is priced individually as opposed to an entire menu for one fixed price.. A la Minute – food that is prepared to order, not pre-assembled or pre-cooked and held in hot boxes.An option in some hotels for small VIP groups. Measures a hotel’s RevPAR performance relative to an aggregated grouping of hotels (i.e., competitive set, market or submarket, etc.). Cooperative Marketing: Programs for marketing involving two or more participating companies, institutions, or organizations. “X” Wide Sessions: Used to track how many breakout sessions are happening at one time by replacing X with a number. However, each sector has its own “lingo” that isn’t familiar to all those in the hospitality industry. Continental Plan, is where the hotel includes a daily breakfast with your rooms stay.The hotel can either affix a breakfast menu of its choice or provision for a buffet breakfast in the dining area. Commercial kitchen terminology explained - Keep your service seamless - Understand what Chefs and Cooks mean and want - For Hospitality Supplies Call (02) 9558 5199. The various terms defined are typical of the room status terminology of the lodging industry. Shoulder Nights: Nights that generally have less occupancy than peak nights. A check that is presented to a meeting planner at the conclusion of the event. quizlette7162208. A new Refreshing Website for Casa Delfino, New Breezy Presence for Blue Sand Folegandros, © MOZAIK 2016-2020. Receiving Fee: May be charged by a hotel for handling packages that are delivered on behalf of guests or groups. Hearing several new, unfamiliar terms? Buyer: A person in the travel trade who is ultimately responsible for reserving room blocks. Familizartion Tours (FAM): Organized trips for members of the travel trade to familiarize them with tourism destinations. Hospitality serves to reduce the tension in the process of host–guest encounters, producing a liminal zone that combines curiosity about others and fear of strangers. An executive chef oversees the food operations in restaurants, hotels, casinos, or other venues that serve food. Incidental Charges: Anything that costs extra than the hotel room rate. Proposal: General information about what services and products a hotel can offer for customer’s meeting or event. Here is a list of skills that employers seek in candidates for employment in the hospitality industry. Hospitality is friendly, welcoming behavior toward guests or people you have just met. cook-out: meal cooked or served outdoors. – Food and Beverage Terminology –D126: Brais: Braised: Braiser: To brown meat, game and poultry thoroughly and: then finish cooking in a covered vessel with a little liquid or sauce. The internet is full of deals, coupons, and opportunities for consumers. Hotel Terminology Hotels are an integral part of ones travels, and with the ongoing boom of the internet, accessibility to hotel related sources has never been greater. Co-op Advertising: Promotional products such as ads or customized items funded by two or more destinations or suppliers. Popular with a large number of guests and a small number of workforce. Wash: Discrepancy between the group room block and the total number of rooms in the block that are actually booked. Certified Meeting Professional (CMP): Certification awarded to planners by the Events Industry Council. Profits Per Available Room (ProPAR): A metric that calculates net revenue per available room. hospitality definition: 1. the act of being friendly and welcoming to guests and visitors: 2. food, drink, entertainment…. Another word for hospitality. Hospitality is the relationship between a guest and a host, where in the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers. So often, individuals who are new to the industry have to stop and ask for an explanation or make a note to go look up those acronyms later. Yield Management: Process of understanding, anticipating, and reacting to consumer behavior to maximize revenue. Other Revenue: Term for group revenue that is not made from room blocks or food and beverage. Catering is no different. The hospitality field is made of many different roles and professions, including vendors, suppliers, hotel staff, and event planners. Chpt 1-PHT-Key Terms 21 Terms. Please thank our hosts for their hospitalityduring the week that we stayed. Don’t worry, Mozaik Hospitality team is here to help you to understand what all hotel terms mean! Usually communicated as a number of rooms or percentage of total rooms available. Attrition: A clause included in a hotel contract to ensure an organization fulfills their contracted obligations. Proprietary Booking Engine: An individual or group of hotels that own and operate their Internet reservation system. Growing up in a small southern town in upstate South Carolina exposed me to the Space by a planner who specializes in planning large-scale events for national and... Adr ): organization that aids planners via their extensive knowledge and connections pertaining to a guest is currently to. Room arrangement in which tables/chairs all face one another of being friendly and welcoming to guests visitors! For marketing involving two or more participating companies, institutions, or average Daily (! 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