Join the 1,004 people who’ve already contributed. Rockauto Cons: Non-listening and immovable customer service. ID #2333441 Review #2333441 is a subjective opinion of poster. Worst customer service EVER Worst customer service EVER. An it took RockAuto over a month to send a replacement. Just a "did you get what you ordered? The RockAuto parts phone number is … If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. Easy to use parts catalog. Comment . Horrible customer service. 2. They sent a defective part and refused to send out the replacement prior to receiving the defective part and refused to expedite the shipping saying I would have to pay for expedited service. RockAuto offers No customer service by phone. Then there is 0 customer service to help you. RockAuto Customer Service. Because I tried to put them on they won't take a return or do anything. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. It is impossible to reach them through a phone number on your own. I have purchased from them for years but that has come to … Processed a returned part and only refunded 10% of the balance. Upper Management changes policies and holds employees to performance metrics that are no longer relevant. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. Explore video interviews Review #2220355 is a subjective opinion of Terry R . RockAuto is an online company with online customer service. The remainder was processed as a store credit. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. Initial RockAuto complaints should be directed to their team directly. Rockauto - Customer service is not honest and liar. Hold time is 03:26 min RockAuto.KKK screwed me on shipping, tried to blame FedEx. Your experience matters. R Ray Padgett Jul 31, 2020. User's recommendation: Offer customer service by phone. 1 comment . I have been a Rock customer since 2012 & have spent $15,576 in that period of time. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. Preferred solution. 1. no customer service at all. RockAuto has terrible customer service. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … When I tried to return one, I discovered there is no customer service. RockAuto has a consumer rating of 1.58 stars from 509 reviews indicating that most customers are generally dissatisfied with their purchases. This estimate is based upon 1 RockAuto Customer Service Analyst salary report(s) provided by employees or estimated based upon statistical methods. Granted, it's not a big difference, but I ordered 2 different filters. Read trusted reviews of RockAuto.com. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. How do I contact RockAuto customer service? ~Matthew: Terrible customer service i received a bad oil pump and in return after not knowing it trashed my engine causing a rod knock. Customer service has backslid… Customer service has backslid considerably. If you'd like to help in the effort to improve customer service for all, please share! The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. This estimate is based upon 4 RockAuto Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. The optics are not good, it appears somewhat deceptive. Customer Service Representative hourly pay at RockAuto can range from $23 - $28. Had a part they sold me fail causing more parts to be damaged with no sympathy or compensation. RockAuto issued stop delivery to someone, but sent my order number by … They, however, have 24/7 customer service resources. So i returned it. RockAuto — Service. Verified Reviewer . And yet they tell me sorry theres nothing we can do for you. The brand receives top scores in most 3rd party client service surveys and the responsiveness to its customers is widely recognized. Review about Rockauto.com. Asked to make a request to an order before it was shipped and got an email back 30 mins after it shipped saying there was nothing they could do. Y/N" series of questions until I got to the end and discovered they want me to pay $6.10 to return a $6.04 filter (or a $6.69 filter). ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. Customer Service Analyst salaries at RockAuto can range from $21-$22. How many stars would you give RockAuto? GetHuman does not work directly with Rockauto's customer support operations. RockAuto has been giving excellent customer service and excellent value for money since its inception. 1.0. no customer service at all. Sep 23 . My most recent order, 2 bearings & a seal, were needed in 2 days based on urgency of the customer repair job. What a joke. Terrible customer service. Horrible customer service. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. They were shipped out in 2 packages; with only one arriving on time. View full review. If you are unable to solve problems with your existing purchases, you may contact the customer support team. About RockAuto and some general infos. Rockauto, unlike your competitors, does not allow your customers to supply feedback which is viewable by other patrons. I order an part for my car and it was defective. I ordered a rack and pinion >$200 i installed into my car. there is no other options now i stucked with a part >$200 with no use. Quality parts with great pricing, beats most local parts houses, if you can wait. | Read 901-920 Reviews out of 1,004 This review was posted by a verified customer. RockAuto Customer Service. The people at RockAuto are very friendly and always ready to help. Contact Rock Auto by Email. Verified customer Had the parts they sent been the right ones to begin with I would accept your explanation. Contacting the Customer Support Team. Poor system! Package NEVER delivered, payment cleared Paypal. the part won't fix and Rockauto will not accepting return if part installed. RockAuto Customer Service Phone Number. File a complaint. Because of RockAuto, I ended up losing a customer and was out of pocket for the expedited shipping. See all Customer Service Analyst salaries to learn how this stacks up in the market. Easy to use parts catalog. Helpful 0 Not helpful 0. 3,797 reviews for RockAuto.com, rated 1.00 stars. Verified customer reviews of RockAuto.com hosted by CustomerLobby.com. The typical RockAuto Customer Service Representative makes $26 per hour. Share Report Copy. RockAuto, LLC Customer Support Section:-Phone Number: (608) 661-1376 Contact Email: service@rockauto.com Fax Number: (608) 836-5694 Support Timing: Monday – Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 … 51426 reviews of RockAuto.com. Consumers complaining about RockAuto most frequently mention customer service, wrong part and return shipping problems. Check our FAQ. According to RockAuto website, “RockAuto is a completely online company.” They “do not have a customer service phone number to provide assistance over the phone.” However, you can contact RockAuto customer support via service@rockauto.com Find more RockAuto contact info on Pissed Consumer. Terrible customer service, sent me the wrong rotors in the kit that is supposed to be for my vehicle, the pads work fine but the rotors didn't fit right. The customer service is not to help the customer, it is to get through as many calls and respond to emails as possible. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Beware of this company. Share your voice on ResellerRatings.com A review of a customer experience with Rockauto. Reviews; Write a Review; RockAuto.com. Read real customer ratings and reviews or write your own. RockAuto has terrible customer service. package was in their warehouse not even picked up yet. Recent recommendations regarding this business are as follows: "Don't buy from Rock Auto", "Won’t recommend you at all", … Body parts from over 300 manufacturers to customers ' doors worldwide, all at warehouse prices Read real customer and... Report ( s ) provided by employees or estimated based upon 4 customer., does not allow your customers to supply feedback which is viewable by other patrons is Contacting! A review of a customer and was out of 1,004 customer service Analyst salaries to how. 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